12 points to consider when choosing an Agent for your investment property
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Ray White Brand
Ray White is a household name and has a long association with the real estate industry. The Ray White Group has more than 800 individual offices located across Australia, New Zealand, Indonesia and South East Asia and together they manage over 200,000 investment properties. That’s a lot of satisfied clients! When you choose Ray White, you are choosing more than 100 years’ of experience and a name you can trust.
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Group Asset Director
Do you ever get the impression that the person you are dealing with just doesn’t care? That they are just doing their job ?? At Ray White Central Sunshine Coast we have a Group Asset Director Karen Lelisi, whose sole responsibility is to maintain the Property Management department of Mooloolaba, Maroochydore, Buderim, Kawana Waters, Wurtulla, Coolum and Commercial. Karen has over 16 years in Property Management and is committed to Ray White's aim to have the most successful real estate business. To do this, we know we must put you, our customer, first.
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Longevity of a Local Agent
Some real estate agencies come and go… not our agency. Ray White has been in the local area for almost 30 years! This is of great benefit to you as our team of staff work in, live in, know and understand the area. With our finger on the pulse with local knowledge, market trends, local development & a large percentage of our tenants are local business personnel. Expanding from Mooloolaba office to Maroochydore, Buderim, Coolum, Kawana Waters, Wurtulla and Commercial, our growth proves our reputation is solid.
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Seven offices working for you
We trust you will enjoy our unique coverage of the Coast as our seven offices work as one, allowing greater access to a client base for potential tenants, buyers & market information. As a group we are able to bring about a much stronger, more comprehensive and stable Real Estate practice, which will provide to you, as the landlord, a new level of professionalism, exposure and communication.
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Vacancy Rates
Today, our vacancy rate is less than 1%. As a group we manage over 1,200 properties. When your property is vacant, all our offices actively advertise and promote your investment. That’s a lot of advertising space and we have found this greatly minimises vacancy time, maximising your income. Competitors offering discount commission simply cannot compare to a property rented quickly. Walk in traffic to any office can view a rent list advertising available properties for the entire Ray White Central Sunshine Coast group complete with pictures and description. We also have a tenant database of potential tenants waiting to secure property with our Agency.
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Licensed Professionals
Our team at Ray White Central Sunshine Coast hold current registration licenses allowing us to act within the guidelines of Fair Trading. This means, we are responsible and accountable for all actions we take and therefore ensure we carry out our duties with the utmost care and attention.
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Communication
The biggest complaint we receive from landlords with other agencies is lack of communication. We understand that communication is the key to our relationship with you. When a property is vacant, we will call once a week to advise progress, when a lease is about to be renewed we contact you to gain approval, when maintenance is required on your premise, we will call you to seek approval (unless otherwise instructed), we will randomly call you to simply see if your happy with our service.
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Monthly Newsletter
We pride ourselves on the indepth informative monthly newsletter which keeps you informed of other properties rented in the area, our tenant of the month, which properties have sold, local developments & council items, up to date market information, what’s going on in the area, changes to the Act and any other information we feel you would find interesting.
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Monthly Statements & Deposit
Each month we forward an itemized statement showing all rental income and payments made on your behalf. We are able to electronically deposit your money as cleared funds either monthly or twice monthly into your nominated bank account. Usually this process is made within 24 – 48 hours. We keep you informed every step of the way so there are no hidden surprises when you receive your statement
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Continual Review of Rent
Our goal is to increase your income and ensure your investment is working for you. The review of rental, prior to expiration or renewal of each tenancy agreement, is monitored closely. We assess the market, the tenant and your expectations and act accordingly in completing a new agreement. We also encourage and educate tenants to pay the full amount of rent due and not part payments. However, should tenants fall into arrears, prompt action follows in accordance with The Residential Tenancy Act. We will keep you informed throughout the process.
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Tenant Selection
Prepare, Plan & Practice is our motto when it comes to tenant selection. Start in the beginning how you intend to complete in the end. When preparing an application form potential tenants are required to provide in-depth information pertaining to where and when they have previously rented. We then sit down and discuss a plan with our tenants on how we expect the property to be maintained during the course of the tenancy, in relation to paying rent on time, advising maintenance issues immediately, completing a condition report within 3 days etc. We put into practice the terms and conditions set out by the Act and carry out our management of your investment in the most professional manner possible.
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Regular Inspections
Our experienced Inspections Officer handles the task of maintaining your investment, through routine inspections. These inspections will protect your investment as they bring minor repairs and maintenance work to your attention. Our Inspections Officer takes photos of any maintenance required, any new work completed and a photo of the kitchen, dining and living areas. A full handwritten report of the premise is also forwarded, signed & dated.